Marketing & Advertising
🇨🇦
A Mid-Size Digital Marketing Agency
Business AutomationAI & LLM Development
15 min
Reporting Time
20 min
Onboarding Time
120 hrs
Monthly Savings
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E-commerce🇺🇸 United States8 weeks
A Leading E-commerce Platform
AI & LLM Development
AI & LLM DevelopmentBusiness Automation
The Challenge
Client's support team was handling 3,000+ tickets/day manually. Response times averaged 18 hours. Customer satisfaction was dropping rapidly, affecting retention and brand reputation.
Our Solution
Built a RAG-powered AI chatbot using OpenAI GPT-4 + custom knowledge base with 12,000 product documents. Integrated with Zendesk. Automated 70% of tier-1 queries with seamless human handoff for complex issues.
Technologies Used
OpenAILangChainPineconeNext.jsZendesk APIPython
Results
The measurable impact of our collaboration
73%
Fewer Support Tickets
Reduction in tickets handled by humans
45s
Response Time
Down from 18 hours average
4.7/5
Customer Satisfaction
Up from 3.2 out of 5
$420K
Annual Savings
In support costs
“This completely transformed our support operations. Our team now focuses on complex issues while the AI handles everything else.”
Head of Customer Experience
[Company Redacted]
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